Online Counselling

For many Australians, face to face counselling isn't accessible due to their life circumstances or it can be too confronting, especially when social anxiety may be an issue. Our psychologists are able to provide online counselling to ensure that these barriers do not prevent you from receiving effective treatment from experienced practitioners.

Online counselling can be conducted via video or text-based services. We use an online program that maintains high level of security. Our discussions will remain private and confidential. You can access online appointments from your computer or mobile phone.

Given that online counselling is still a new frontier in psychology, we are not able to provide crisis support and we cannot offer online counselling to clients who are at risk of suicide or harm.

Medicare and Online Counselling

Medicare currently does not provide rebates for sessions provided online unless the client is vulnerable/isolated and where at least one of the following applies:

    • ​(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or

    • (b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or

    • (c) the person is considered more susceptible to the COVID-19 virus being a person who is:

      • (i) at least 70 years old; or

      • (ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or

      • (iii) is pregnant; or

      • (iv) is a parent of a child under 12 months; or

      • (v) is already under treatment for chronic health conditions or is immune-compromised; or

      • (d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

Our Online Counselling Platform


We utilise Coviu, a secure practitioner to client communication platform which meets strict privacy and security criteria for health services. Client accounts are free to use and do not require the installation of a program onto your phone or computer. In the event of an error, we also provide counselling through the business version of Skype so that your information remains secure.

Phone: 03 9005 7819  |  Fax: 03 8692 6701  |  Location: Suite 502, 365 Little Collins Street, Melbourne Victoria

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