COVID-19 Frequently Asked Questions

Key Points:

  • Treatment is always accessible through telephone and online services. The majority of clients find treatment as effective as usual.

  • We are able to meet in person if there are barriers to effective treatment through telehealth options. For example, if the severity of your symptoms and/or the inability to secure privacy, confidentiality or safety in your home are issues.

  • You will not be in violation of restrictions if you attend in person.

  • Do not attend in person if you have any cold or flu symptoms, it does not matter whether it is COVID-19 or not.

  • Do not attend in person if you have had contact with anyone who is being tested or has been confirmed to have COVID-19.

COVID-19 - Frequently Asked Questions

Can I attend appointments in person?


Yes. We are able to meet in person if there are barriers to effective treatment through telehealth options. For example, if the severity of your symptoms and/or the inability to secure privacy, confidentiality or safety in your home are issues. If you are in doubt as to whether you meet these requirements and want to attend in person, please contact your psychologist and they will determine whether treatment within the clinic is appropriate.




Will I get fined if I travel to the clinic?


No. You are allowed to travel to and from medical appointments, including appointments for mental health treatments. You will recieve an SMS reminder with the clinic address included should any evidence be requested.




Can I attend if I feel physically unwell?


No. We need to protect our staff and other clients from all risks at this time. While it may not be COVID-19, any illness that compromises our immune system will leave other clients and staff vulnerable.




Will I need to wear a mask?


Yes. The DHHS currently require all health services to enforce the use of masks during appointments. Should you have medical or psychological reasons why this would not be possible during the appointment, please discuss this with your psychologist as exemptions may be possible.




What is telehealth and how does it work?


Telehealth is a term used to describe telephone sessions, online video sessions, or, chat-based sessions. The majority of clients find it as effective as treatment provided in person. Telephone sessions are very straight forward. You only need to ensure your phone is charged and that you are in a comfortable and private space. Your psychologist will call you within 5 minutes of the appointment time. You can find more information on how online sessions work here. In summary, you will recieve a link to the virtual counselling room before the appointment via SMS and email. Simply click the link and follow the on screen instructions.




Does the clinic have a COVID Safe Plan?


Yes. We have procedures in place to reduce the risk and maintain hygienic practice. The clinic and each counselling room is cleaned after each appointment. We have sanitiser stations throughout the clinic. Masks are worn by staff. Surfaces are cleaned frequently. Furniture is sprayed with disinfectant and steamed regularly.




Will you take my temperature?


Yes. We have an infrared thermometer which will will use to measure your temperature when you enter the clinic as a precautionary measure.




Is the building COVID Safe compliant?


Yes. The building has been in lockdown since the beginning of the pandemic and the building management has installed hand sanitiser throughout each floor, conducts regular cleaning of each floor, and, maintains physical distancing. Only staff can grant access to the building and the elevators are on lockdown too.




Can my partner or another adult attend an appointment?


No. Due to the current restrictions, all appointments conducted in person must be one on one. If their attendence is required, they can join us via telehealth.




Can my child attend an appointment with me?


Yes, only if there is no option for care to be provided by another adult. Please bring your own playmat and toys as we will need to strict with movement and the touching of objects in the office. All clinic toys and communal items have been removed.





Phone: 03 9005 7819  |  Fax: 03 8692 6701  |  Location: Suite 502, 365 Little Collins Street, Melbourne Victoria

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