COVID-19 Frequently Asked Questions

No, referrals are not necessary to have an appointment with the health professionals at Shaw Psychology. We do encourage clients to seek a referral as many people are eligable for rebates. For instance, many clients are able to receive a rebate from Medicare after getting a referral from a GP or Psychiatrist.

Yes. The majority of our psychological services are eligable for rebates from Medicare. In order to be eligable, you will need a referral from your GP before having your appointment.

Rebates varying depending on your referral type and the psychologist you see. Mental Health Treatment Plan (MHTP) Usually, the rebate is between $96.65 and $141.85 under a under the Better Access initiative. We've structured our rates so that the out of pocket cost for an individual appointment is only $128.35 for most of our clinicians. Chronic Disease Management (CDM) Usually, the rebate is $60.35 under the Chronic Disease Management program. We encourage you to speak with your GP to re-assess whether referral under the MHTP may be more appropriate as it provides better rebates. Eating Disorder Psychological Treatment (EDPT) Usually, the rebate is between $96.65 and $141.85 under a under the Better Access initiative. A unique benefit of a EDPT is that patients may be eligible for up to 40 appointments each year and many will benefit from the extra rebates provided by the Medicare Safety Net. We've structured our rates so that the out of pocket cost for an individual appointment is only $128.35 for most of our clinicians. When clients gain access to the Medicare Safety Net, the out of pocket cost for an individual appointment tends to only be $25.67 for most of our clinicians. Other Referrals There are other referrals available through Medicare that provide rebates, however these are not commonly used and tend to provide lower rebates. For example, some women who are pregnant may be referred under the Non-Directive Pregnancy Support Counselling program. Should you have another referral that is not mentioned here, please contact us and we will examine the relevant rebate for your circumstances.

Book an appointment with your GP: You will need to book an appointment with your GP to get a referral. Many GP clinics require a double appointment so that they can allocate time to create the plan. As part of the referral process, you will need to inform your GP of the psychological issues that you are experiencing. Please note that you only need to describe your symptoms, you do not need to share your history or what has triggered the symptoms should you not wish to do so. After learning about your symptoms, the GP will develop either a Mental Health Treatment Plan (MHTP), Eating Disorder Psychological Treatment (EDPT) plan, or a Chronic Disease Management (CDM) plan which enables you to claim rebates from treatment at Shaw Psychology. Bring your referral to your initial appointment: It does not matter whether the referral is addressed to us or not, you are able to claim the rebate from any Medicare registered psychologist. We must receive a copy of the signed plan in order to process the rebate for your appointment. You can bring it in person however we recommend that the GP fax or email it to us. We process your rebate: Once payment has been made, we will process your claim and you will receive the rebate into your nominated bank account within 2 business days.

Yes. We are registered with a range of third-party groups that provide rebates for counselling services provided by a psychologist. Traffic Accident Commission (TAC) A rebate of $166.12 is available should you have approval for psychological treatment from TAC and a referral from your GP. We do not charge a gap for these services. WorkSafe Victoria A rebate of $170.76 is available should you have approval for psychological treatment from your WorkSafe case manager and a referral from your GP. We do not charge a gap for these services. Victims of Crime Assistance Tribunal (VOCAT) A rebate of $165.00 is available should you have approval for psychological treatment from your VOCAT claim. We are also able to write reports to support your application. We do not charge a gap for these services. National Disability Insurance Scheme (NDIS) A rebate of $179.26 is available should you have approval for psychological treatment in your plan. We are also able to write reports to support your application. We do not charge a gap for these services.

In the first appointment, the psychologist will invite you to share what issues you wished to discuss and will ask some questions about your concerns and what you want to achieve. The psychologist will listen to your issues without judgement and explore how the problem developed and what things you have already tried to overcome the problem. They will then introduce strategies and skills that have been researched and found effective in the treatment of the problem you've raised.

This is an individual decision that will be addressed in the initial session with your psychologist as it can be dependant of a variety of factors (e.g., severity, urgency, finances, availability). Usually clients choose a frequency of once a week or fortnight for the first couple of appointments to establish a foundation of skills and strategies.

There is no required or minimum amount of sessions. The number of sessions is usually agreed upon in the initial session and can range between a "one-off" to ongoing support. Clients usually begin with 3 sessions and we frequently reassess whether our work is leading to the goals set at the initial appointment. Treatments under the Medicare Better Access Scheme usually consist of a referral for 6 sessions and a subsequent 4 sessions should additional sessions be needed. The Better Access Scheme is currently limited to 10 sessions a calendar year.

The session fee covers a single counselling appointment in addition to several "behind the scene" activities. For instance, the fee also covers record keeping, case notes from the session, communication with any involved health professionals (e.g., GPs, Psychiatrists, Social Workers, etc.), and, treatment planning. Shaw Psychology does not stop working on your mental health after you have left the room, we maintain the highest professional standards to ensure lasting and effective change.

We accept the following payment methods for counselling services: Cash and Credit Card. Our reception staff will collect your card payment details when you book your initial appointment. We find that payment through credit card is easier for both clients and our staff, but we accept cash payments on the day of the appointment should you prefer. We accept payments through other methods for reports, workshops and consultation projects. These services can be paid through via Electronic Funds Transfer (EFT) and the details will be located on the invoice.

Yes, anything discussed within the counselling session will remain private and confidential. These confidentiality provisions, however, are limited where there is a need to: - Protect a child or children. - Prevent or lessen a serious or imminent threat to life, health or property. - Prevent the commission or likely commission of a crime. - Prevent violence or a threat of violence to a person or property. Any issue that you raise that may lead to disclosure to another party will be discussed with you before action is taken. Any action taken is designed to protect you and the public.

Yes, your psychologist will often take notes during the session to assist treatment planning and provide you a record of the strategies or skills practised in a session. Many clients find having a copy of the strategies and skills helpful as they can refer to the notes inbetween appointments. All written notes are confidential and stored securely by our staff.

Yes, psychologists are required to maintain an up-to-date record of each session. Similar to in-session notes, they are utilised to assist treatment and are confidential and stored securely. In order to deliver better outcomes, our psychologists will often review and reflect on your sessions.