Q: Can I attend appointments in person?

Yes, provided you are: - fully vaccinated and agree to provide evidence - agree to wear a mask while at the clinic - agree not to attend should they experience any flu or cold symptoms Face-to-face attendance is not permitted if: - you have any cold or flu symptoms (It does not matter whether it is COVID-19 or not) - someone you have had contact with in the last 7 days has any cold or flu symptoms (It does not matter whether it is COVID-19 or not) - you are being tested or have been confirmed to have COVID-19 - you have had contact with anyone who is being tested or has been confirmed to have COVID-19.

Question 1

Can I attend appointments in person?

Accepted Answer

Yes, provided you are: - fully vaccinated​ and agree to provide evidence - agree to wear a mask while at the clinic - agree not to attend should they experience any flu or cold symptoms Face-to-face attendance is not permitted if: - you have any cold or flu symptoms (It does not matter whether it is COVID-19 or not) - someone you have had contact with in the last 7 days has any cold or flu symptoms (It does not matter whether it is COVID-19 or not) - you are being tested or have been confirmed to have COVID-19 - you have had contact with anyone who is being tested or has been confirmed to have COVID-19.

Question 2

Will I get fined if I travel to the clinic?

Accepted Answer

No. You are allowed to travel to and from medical appointments, including appointments for mental health treatments. You will recieve an SMS reminder with the clinic address included should any evidence be requested.

Question 3

Can I attend if I feel physically unwell?

Accepted Answer

No. We need to protect our staff and other clients from all risks at this time. While it may not be COVID-19, any illness that compromises our immune system may leave other clients and staff vulnerable.

Question 4

Will I need to wear a mask?

Accepted Answer

Yes. Staff and clients attending the clinic in person will be required to wear masks as part of the our COVID-Safe Plan and to ensure safety for all persons on the premises.

Question 5

Does the clinic have a COVID Safe Plan?

Accepted Answer

Yes. We have procedures in place to reduce the risk and maintain hygienic practice. The clinic and each counselling room is cleaned after each appointment. We have sanitiser stations throughout the clinic. Masks are worn by staff and clients when possible. Surfaces are cleaned frequently. Furniture is sprayed with disinfectant and steamed regularly.

Question 6

Is the building COVID Safe compliant?

Accepted Answer

Yes. The building management has installed hand sanitiser throughout each floor, conducts regular cleaning of each floor, and, maintains physical distancing.

Question 7

Can my partner or another adult attend an appointment?

Accepted Answer

No. Current restrictions do not allow for a third person to be present in the clinic room due to density limits.

Question 8

Can my child attend an appointment with me?

Accepted Answer

Yes, only if there is no option for care to be provided by another adult. Please bring your own playmat and toys as we will need to strict with movement and the touching of objects in the office. All clinic toys and communal items have been removed.

Question 9

What is telehealth and how does it work?

Accepted Answer

Telehealth is a term used to describe telephone sessions, online video sessions, or, chat-based sessions. The majority of clients find it as effective as treatment provided in person.   Telephone sessions are very straight forward. You only need to ensure your phone is charged and that you are in a comfortable and private space. Your psychologist will call you within 5 minutes of the appointment time.   You can find more information on how online sessions work here. In summary, you will recieve a link to the virtual counselling room before the appointment via SMS and email. Simply click the link and follow the on screen instructions.

COVID-19 Frequently Asked Questions